Terms of Service

1. Acceptance of Terms

By creating an account or using Suppuo, you agree to these terms. If you don't agree, don't use the service.

2. Account Responsibilities

You are responsible for maintaining the security of your account and API keys, and for all activity that occurs under your account. Do not share your API keys or credentials.

3. Acceptable Use

You may not use Suppuo for illegal content, spam, content that violates intellectual property rights, or content that promotes violence or hate speech. We reserve the right to disable resources or accounts that violate this policy.

4. Service Tiers & Billing

Free accounts are subject to the usage limits described on our pricing page. Paid subscriptions are billed monthly in IDR (USD via PayPal for international customers). You can cancel at any time — access continues until the end of the current billing period.

5. Data Ownership

You own your data. We provide export tools so you can take your data with you. We do not claim ownership of any content you create through the service.

6. Service Availability

We target 99.9% uptime but do not guarantee uninterrupted service. We may perform maintenance with reasonable notice. We are not liable for downtime or data loss caused by circumstances beyond our control.

7. Termination

You may delete your account at any time. We may terminate accounts that violate these terms. Upon termination, your data is deleted within 30 days as described in our Privacy Policy.

8. Changes to Terms

We may update these terms from time to time. Material changes are communicated via email or dashboard notification at least 14 days before they take effect.

9. Limitation of Liability

Suppuo is provided "as is" without warranties of any kind. To the maximum extent permitted by law, Forjio is not liable for any indirect, incidental, special, or consequential damages arising from your use of the service. Our total liability for any claim shall not exceed the amount you paid us in the 3 months prior to the claim.

10. Governing Law

These Terms are governed by the laws of the Republic of Indonesia. Disputes shall first be resolved through good-faith negotiation; if that fails within 30 days, disputes shall be submitted to the District Court of Bengkulu (Pengadilan Negeri Bengkulu).

11. Refunds

Refunds for Suppuo subscription fees are governed by our Refund Policy. By subscribing you agree to that policy.

12. Legal Entity & Contact

Suppuo is operated by PT Forjio Teknologi Indonesia.

Jl. Parkit, Blok I, No. 48, RT 004, RW 001, Cempaka Permai, Gading Cempaka, Bengkulu, Bengkulu 38221

Phone / WhatsApp: +62 815-2999-0219
Email: support@forjio.com (subject line tag: [legal])