v0.1.0
Early access
- First public release of Suppuo — helpdesk and ticketing for Indonesian SMEs.
- Hosted ticket form: customers submit support tickets without an account.
- Shared agent inbox with statuses (open / pending / resolved / closed), priorities, and assignment.
- Internal notes and canned replies for agents.
- Requesters get email updates plus a private, tokenized status link.
- Multi-workspace via Huudis SSO, REST API with Bearer auth, webhooks via outbox, and the @forjio/suppuo-cli.
- Free during early access — paid plans via Plugipay come later.