Refund Policy

Last updated: [DATE]

1. Subscription Fees

Suppuo sells access to the platform via monthly and annual subscription plans. Subscription fees are charged in advance for the upcoming billing period and are non-refundable for the current period once it has started.

You can cancel a subscription at any time from your dashboard. Cancellation stops the next renewal — your access continues to the end of the period you have already paid for, and you will not be charged again.

2. When We Will Issue a Refund

  • Duplicate charges — if you were charged twice for the same period due to a payment-system error, we refund the duplicate within 7 business days of confirmation.
  • Service unavailable for >24 consecutive hours in a billing period due to an issue on our side (excluding announced maintenance) — pro-rated credit on your next invoice, or a refund on request.
  • Charged after cancellation — if a renewal was charged after a successful cancellation, we refund in full within 7 business days.
  • Unauthorised charges — contact support immediately; we work with you and the payment provider to resolve and refund where applicable.

3. When We Will Not Issue a Refund

  • Partial-period cancellation — the current period was consumed; no mid-cycle pro-rate.
  • Change of mind after the trial period. Free tiers are available — use them first.
  • Failure to use the service — no refund for unused time within an active subscription.
  • Plan downgrades — the new tier applies from the next renewal; no credit for the higher tier already paid.
  • Annual plans cancelled mid-year — cancellation stops the next renewal; the current 12-month period is not refunded.

4. How to Request a Refund

Email support@forjio.com with the account email, the invoice number or charge date, and the reason. We respond within 2 business days. Approved refunds are issued to the original payment method within 7 business days.

5. Governing Law

This Refund Policy is governed by the laws of the Republic of Indonesia. PT Forjio Teknologi Indonesia is the legal entity behind Suppuo.

6. Contact

PT Forjio Teknologi Indonesia
Jl. Parkit, Blok I, No. 48, RT 004, RW 001, Cempaka Permai, Gading Cempaka, Bengkulu, Bengkulu 38221
Phone / WhatsApp: +62 815-2999-0219
Email: support@forjio.com